Shipments and returns
Your pack shipment
Santé Sauvage uses the services of La Poste France and DPD for its deliveries within France and to the geographical areas proposed on this website.
To know the general and specific conditions of these two service providers, please refer to articles 11 and 12 of the General Terms and Conditions of Sale.
Orders placed on Friday afternoon, Saturday, Sunday or a public holiday will be shipped the next working day.
For deliveries made by DPD, packages are picked up from Monday to Friday. For France, delivery times are between 24h and 48h excluding weekends and holidays. For other countries, please refer to articles 11 and 12 of our Terms and Conditions and Sale.
Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical areas. Delivery times are given only as an indication.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via DPD or La Poste with tracking and drop-off without signature. If you prefer a different service provider for delivery, please contact us on firstname.lastname@example.org. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.