UNITED KINGDOM

For orders to the UK, we offer free shipping from 300 €. For orders under 300€ applicable postal costs will be applied (current La Poste Colissimo rates are applicable). Customs fees can be expected for orders above the value of £139. Responsibility and payment of any additional costs such as VAT, import duties, and customs clearance fees, rests with the consumer.

 

FRANCE - BELGIUM - LUXEMBOURG

For orders over 77 €, shipping is offered to a pick-up point selected by the client in France, Belgium, and Luxembourg except during promotions. Orders under 77 € will be charged the applicable shipping charge. Santé Sauvage reserves the right to disable free shipping for the duration of special offers. 

 

SWITZERLAND AND IRELAND

Orders below 150 € will be charged 14,44 € postage. For orders above 150 €, shipping is free of charge. Delivery by Colissimo within 4 - 5 days. Santé Sauvage reserves the right to disable free shipping for the duration of special offers. 

 

SPAIN, PORTUGAL, GERMANY, AUSTRIA, ITALY 

Free delivery by Colissimo for orders of 300 € or more. Orders under 300 € will be charged by weight for shipping. Delivery by Colissimo within 48/96 hours 

 

Shipping policy

Santé Sauvage uses the services of La Poste France (Colissimo) for its deliveries within France and to the geographical areas proposed on this website. 

For the general and specific conditions of this service provider, please refer to articles 11 and 12 of the General Terms and Conditions of Sale.

Orders placed on Friday afternoon, Saturday, Sunday, or a public holiday will be shipped the next working day.

For special deliveries, on request by the customer, we can use DHL Express, or DHL Worldwide, packages are picked up from Monday to Friday. For France, delivery times are between 24h and 48h excluding weekends and holidays. For other countries, please refer to articles 11 and 12 of our Terms and Conditions and Sale. Special deliveries will be billed, and we will give you a quote. Please contact us at info@sante-sauvage.com

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical areas. Delivery times are given only as an indication.

Packages are generally dispatched within 2 days after receipt of payment and are shipped via La Poste with tracking and drop-off with or without signature - You can make this choice before payment. If you prefer a different service provider for delivery, please contact us at info@sante-sauvage.com. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized, and your items are well-protected.

 

Customs duties for non EU countries

For countries outside the European Union, customs duties may apply. It is up to each customer to pay the applicable import duties of your country.

Wrong address returns

Wring address returns are packages returned by the delivery service provider with the words “Does not reside at the address indicated". Upon receipt and acceptance of the returned package by SANTE SAUVAGE, a refund of the total amount of the order, less shipping costs, will be made via the original payment method used for the order within forty-eight (48) hours of receipt of the package by SANTE SAUVAGE. The Customer may then place the order again, ensuring that the delivery address provided is correct.

 

“Unclaimed" returns

Returns on the grounds of "unclaimed" correspond to packages that have not been claimed by customers at the post office or the retailer chosen by the customer at the time of ordering within fifteen (15) days of the delivery notice. Upon receipt and acceptance of the returned package by SANTE SAUVAGE services, a refund of the total amount of the order, less shipping costs, will be made via the initial payment method of the order within forty-eight (48) hours of receipt of the package by SANTE SAUVAGE. The Customer may then place the order again.